Privacy Policy
The Radiant Therapeutic Massage | Edmonton, Alberta Last Updated: March 2026
Our Commitment to Your Privacy
At The Radiant Therapeutic Massage, we deeply respect your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe — so you can feel confident and comfortable every time you visit us.
Our privacy practices are guided by Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian federal privacy legislation.
Who Is Responsible for Your Information?
The Radiant Therapeutic Massage is privately owned and operated. All personal information collected by our clinic is handled solely by the clinic owner and designated Privacy Officer:
Sophia Maha The Radiant Therapeutic Massage 1004 Parsons Rd SW, Unit 7 Edmonton, AB T6X 0J4 📞 +1 (780) 512-8372
What Information We Collect
When you book an appointment or use our services, we may collect the following types of personal information:
- Contact information — your name, phone number, and email address
- Health information — health history, areas of concern, contraindications, and treatment notes relevant to your massage therapy care
- Appointment information — booking history, session preferences, and scheduling details
- Insurance information — benefit plan details provided for the purpose of direct billing
We collect only the information that is necessary to provide you with safe, effective, and personalized care.
How We Collect Your Information
We collect your personal information through our secure online booking system, Jane App, when you schedule an appointment. Jane App is a trusted, Canadian-based health and wellness practice management platform that meets high standards for data security and privacy.
You may also provide information verbally during consultations or intake conversations with your therapist.
How We Use Your Information
Your personal information is used solely for the following purposes:
- To schedule and manage your appointments
- To provide safe and appropriate massage therapy treatments tailored to your health needs
- To process direct billing claims with your insurance provider (with your consent)
- To follow up regarding your appointments or care, when necessary
- To comply with professional and legal obligations
We do not use your information for marketing purposes without your explicit consent, and we will never sell or share your personal information with third parties for commercial purposes.
How We Share Your Information
Your personal information is kept strictly confidential. We only share it in the following limited circumstances:
- With your insurance provider, when you have authorized us to direct bill on your behalf
- As required by law, such as in response to a court order or regulatory requirement
- With your consent, if you have explicitly authorized us to share your information for any other purpose
We do not disclose your information to any other third parties without your knowledge and consent.
How We Protect Your Information
We take the security of your personal information seriously. The measures we have in place include:
- Use of Jane App, a secure, encrypted, PIPEDA-compliant platform for storing booking and health records
- Limiting access to your personal information to the clinic owner only
- Maintaining confidentiality as a core professional and ethical standard of massage therapy practice
How Long We Retain Your Information
We retain your personal information for a minimum of 10 years following your last appointment, in accordance with the professional record-keeping standards required for regulated health practitioners in Alberta. After this period, your information is securely deleted or destroyed.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Withdraw your consent to the collection or use of your information (subject to legal or professional limitations)
- Ask questions about how your information is being handled
To exercise any of these rights, please contact our Privacy Officer directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please don’t hesitate to reach out:
Sophia Maha — Privacy Officer The Radiant Therapeutic Massage 1004 Parsons Rd SW, Unit 7 Edmonton, AB T6X 0J4 📞 +1 (780) 512-8372
We are committed to addressing your privacy concerns promptly and respectfully.